TERMS AND CONDITIONS 

Please read all these Terms and Conditions.

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As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with.

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These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are dermis glow uk a company registered in England and Wales under number 16028012 whose registered office is at 11 High Street, Oxted, Surrey , United Kingdom , RH8 0DT with email address dermisglowuk@gmail.com; (the Supplier or us or we).

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These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are at least 18 years old.

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The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

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We try to avoid any dispute, so we deal with complaints in the following way: **Return Policy and Procedure for Dermis Glow UK Ltd** At Dermis Glow UK Ltd,

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we strive to provide our customers with high-quality products and services. However, in the unfortunate event that you receive a defective, incorrect, or unsuitable product, we ask that you adhere to the following guidelines to ensure a smooth resolution.

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**Do Not Discard the Item:** If you find yourself in possession of a product that does not meet your expectations or has not arrived in satisfactory condition, please refrain from discarding it. Disposing of the product will hinder our ability to process your request for a refund or replacement. By retaining the item, you allow us to assess the situation more accurately and take appropriate action.

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**Contact Customer Service:** We strongly encourage you to reach out to our Customer Service team as soon as possible. Our knowledgeable representatives are ready to assist you and will provide detailed guidance on the next steps to be taken if you experience any malfunctions during the use of your product. Prompt communication is essential, as it helps us resolve your issue more effectively.

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**Criteria for Returns:** Please note that returns can only be processed under specific circumstances. Products will be accepted for return if they fall under one of the following categories: -

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**Defective:** If the product has a flaw or is not functional.

 

- **Incorrect:** If you receive a product that differs from what you ordered

- **Unsuitable for Intended Purpose:** If the product fails to serve its intended use due to any fault on our part.

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**Quality Assurance Post-Delivery:**

 

It is important to understand that once products have exited our supply chain, we cannot guarantee that they meet the acceptable quality standards or have been stored in accordance with the manufacturer's guidelines. To maintain the highest standards of patient safety, any products returned to us cannot be resold. This policy is in place to protect our customers and uphold the integrity of our offerings.

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**Limitations on Refunds:**

 

We would also like to clarify that we will not accept returns or issue refunds for products that produce common side effects associated with injections, nor for products that do not yield the anticipated results as per individual expectations. This policy is designed to ensure that our customers have realistic expectations regarding outcomes and safety.

In summary, we appreciate your understanding and cooperation in following these guidelines. Your satisfaction is important to us, and we are here to assist you throughout the return process. Please do not hesitate to reach out to our Customer Service team for any further inquiries or assistance. Thank you for choosing Dermis Glow UK Ltd!.

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 The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

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In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

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Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the supply of the Goods;
Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;

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Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

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Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website; Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;Website means our website www.dermsiglowuk.com on which the Goods are advertised. Goods

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 All Goods which appear on the Website are subject to availability.

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We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information and Registration

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When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this Basis of Sale

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The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

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The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation).

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No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

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We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

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The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

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Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods Delivery

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We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

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If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

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If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

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You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

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Risk and Title

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Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

 You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation

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You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

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 foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;

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 goods that are made to your specifications or are clearly personalised;

goods which are liable to deteriorate or expire rapidly.
Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

1. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

2. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to Cancel

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1. the party will advise the other party as soon as reasonably practicable; and

2. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below

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Privacy

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We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you,

 

we will comply with our obligations imposed by the Data Protection Laws:

1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

2. we will only Process Personal Data for the purposes identified;

3. we will respect your rights in relation to your Personal Data; and

4. we will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can e-mail: dermisglowuk@gmail.com.

Excluding Liability

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The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing Law, Jurisdiction and Complaints

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